Q: May I send an mp3 with the proper pronunciations? A: Absolutely! We encourage you to mp3 us any words we may not be familiar with. This will avoid any deadline delays and allow us to say it exactly the way you need it. We do not charge for mp3 pronunciations either.

Q: May I get more than one read for my commercial bookings? A: Yes!  We will give you 3 different style reads in most cases.

Q: What is the best way to have the voice talent interpret copy? A: You must of really liked something specifically in the voice talents demo to have picked them for your booking. Please tell us what you heard in his or her demo so they can give you the read style you are seeking.

Q: Why does the read in the voice talents demo sound different that the one I just received? A: Copy length. We try very hard to squeeze all of your copy into the allotted time (:15, :30, :60, etc). But we frequently receive copy that’s a good :05 to :10 seconds too long. We suggest you use the Suggested Copy Length Guide above. This allows the talent to offer more range, creativity, passion, and / or call to action than a rushed read.  By the way, we do offer copy and creative services.

Q: Why do I sometimes receive :33 seconds of copy for my :30 second spot? A: Again it’s the copy length. We always read what you send us. We do our best to offer incredible reads within the time requirement. Due to the volume of daily bookings we receive, we will only e-mail you if your copy exceeds our Suggested Copy Length Guide above. Our voice talents are instructed to do the best they can with the read and not time compress or edit out anything. Remember less is more.  Did we mention we offer copy and creative services?

Q: Is there a limit to where and how long I can use the audio or voice overs? A: No. Our commercials are a complete buy out. Use it as often as you wish.

Q: Can I get a phone-patch with your voice talent or talk to your talent in person? A: In most cases, yes.  There are times, however, when a phone patch is unavailable.  We will be happy to pass along all of the information you deem necessary to each talent in order to get you the high quality audio you expect.

Q: What’s the difference between your regular talent and the Premium Talent listed on your site? A: Our Premium talent are available for full production, narrative projects, and media imaging. Also most of our Premium Talent are all very seasoned professionals. In fact, many of them are nationally recognized. Premium Talent come at a premium price with a 48 hour minimum turn-around time requested.

Q: I need my v/o immediately. What is the best way to expedite the process? A: Naturally we do our best to turn-around all projects as quickly as possible. We average about 24 hours and many times same day, however, if you need something within a matter of minutes, please e-mail us the copy and information and then follow up with a phone call.

Q: What are the specifications of the mp3’s we receive? A: Our talents are required to send everything in a stereo mp3 at a minimum of 320kbps mono.  If you require additional formats, let us know as we can also send in WAV.  The audio may take a extra few seconds to download but you will be assured a very high quality audio.

Q: Sometimes when I call I end up in voicemail, is there a better way to reach you? A: We suggest you send the copy and information via e-mail first and then call. If you end up in voicemail please leave a detailed message. It simply means we’re on the other line or in a session. All calls are returned as soon as possible. The average wait time on a return call is less than 15 minutes.

Q: I need to get approval on the v/o from the client, how long do I have to ask for a free revision? A: Our policy is 3 business days. Anything after 3 business days is subject to full billing.

Q: Why can’t I send you two :15 second tags and just get billed for one :30 second commercial? A: Time. When we receive a booking and put it on one of our internal production orders for our talents and for record keeping purposes, it takes time. Like an attorney, auto mechanic, or just about any other profession… you are paying for time and the service. It is also how we contract our voice talents.

Q: One of your talents cut a spot for me, but I’m not crazy about his/her voice for this particular script. Can another talent cut the spot at no additional cost to me? A: Sorry, we can have the original talent re-cut it for you if you find your instructions were not followed. It’s important to listen carefully to the talent demos. Each demo contains a variety of read styles in order for you to make a selection based on your individual needs.