Please take a moment to familiarize yourself with some of our policies. We make every effort in making sure you are 100% satisfied with your voice & audio production.

• Pronunciations - To help expedite the process and to be assured your voice & audio production is turned around to you within the set deadline… please include phonetics to any city, street, or word that we may not be familiar with. Deadlines may be delayed if we are not provided with correct pronunciations and have to contact you. If we do not connect after attempting to contact you and have pronunciation questions, we will wait for your return call. This may delay any deadlines. We will not adjust invoices if a deadline is delayed due to pronunciation questions.
• Description - Again… for the quickest turn around it helps when you give us an idea of read styles. For example: hardsell, dramatic, sassy, etc. If you can, please include the specific clip you heard in the talents demo so we understand exactly what you need your v/o to sound like.  If no descriptions are given at the time of booking, we will try our best to interpret the read tone you are seeking. We will not delay the deadline without copy descriptives. We will invoice all revisions if requested due to missing style descriptions from the original booking.
• Length (Commercials & narrative) - We will gladly read what you send us, however, please keep in mind that it may be subject to additional billing. We do not edit or revise scripts. We read what you send us. We will gladly e-mail you if your script(s) exceeds our suggested copy length (see below). Your deadline may be delayed as we will wait until we hear back from you. If you approve any “longer” copy you send us (ie. to be a :30 and it ends up being closer to a :36 due to too much copy) you will be invoiced as a :60. All commercials are billed out as UP TO :35 seconds or :36 to :65 seconds. Narrative projects are rounded up to the next minute for billing. Keep in mind that abbreviated words or substituting them with numbers will not shorten the read. FYI, voice talents read slower than the average person. Please keep that in mind when copy-writing.
• Suggested Copy Length (Commercials) - Below is a guide that is recognized by several agencies and media outlets. While all voice talents are different, this guide will help you time out your copy with a comfortable read pace.
  • 05 seconds = approximately 12 words
  • 10 seconds = approximately 23 words
  • 15 seconds = approximately 35 words
  • 30 seconds = approximately 90 words
  • 60 seconds = approximately 190 words
  • Phone #s 1 digit = 1 word
• Revisions - As hard as we try to exceed your expectations, sometimes things just happen and we need to re-cut the voice / audio production application. Depending on the situation, we will gladly re-cut the exact same copy and deliver it to you ASAP without additional charges. Situations that will always receive additional billing (but not limited to) include copy change, talent change, read style change (if description wasn’t included in original booking). Please note after 5 days of receiving the project, any revisions of the exact same copy will be subject to full rate billing. Fully produced projects subject to full rates for any revisions.
• Additional Reads - We will provide up to three reads of the script if requested.
• Talent Billing - No matter which talent you select, they are all the exact same price for standard reads (character reads & bilingual reads additional - see rate card). Each commercial is billed out based on # of talents selected, length, how it’s aired (local, regional, national), and voice only or fully produced. If you book two talents for a dry :30 locally… you are invoiced for two talents. Unless a prior arrangement is set up, all invoices are due on receipt. A 25% late charge is applied to all past due balances after 90 days and will accrue each month. Please note that Premium Talents work off of a different rate card that the regular talents.